Privacy Policy
This Privacy Policy describes how Pokhar (“Pokhar”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, place an order, or otherwise interact with us.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
Contact
If you have any questions regarding this Privacy Policy, wish to know more about how your information is handled, or would like to raise a privacy-related concern, you can contact us at:
Pokhar
Email: pokhar910@gmail.com
Instagram: @pokhar.shop
Personal Information We Collect
When you visit our website, place an order, or contact us, we may collect certain information that helps us provide our products and services.
This may include:
Order Information
When you place an order, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment and transaction information
This information is used to process your order, arrange delivery, provide order confirmations and communicate with you regarding your purchase.
Information You Provide to Us
We may also collect information you voluntarily provide when you:
- Contact us through email
- Contact us through WhatsApp
- Contact us through Instagram
- Enquire about products, sizing or orders
- Request customer support
- Participate in any communication or interaction with Pokhar
Device Information
When you visit our website, certain technical information may be collected automatically.
This may include your:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages or products viewed
- Search terms
- Website interaction and browsing activity
This information helps us understand how visitors use our website and allows us to improve its functionality and overall experience.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Understand how customers interact with our website
- Maintain website security
- Detect and prevent fraudulent or unauthorized transactions
- Communicate relevant information regarding our products and services
We may also use information for marketing communications where permitted and where you have provided the appropriate consent or preference.
Sharing Personal Information
We do not sell your personal information.
We may share relevant information with trusted third-party service providers where necessary to provide our services and fulfil your orders.
These may include:
Shopify
Our online store is powered by Shopify, which provides the e-commerce infrastructure through which we operate our website and process orders.
Payment Providers
Payments may be processed through third-party payment providers, including Razorpay. Payment information is handled according to the respective provider's security and privacy practices.
Delivery & Logistics Partners
We may share necessary customer information with our delivery and logistics partners, including Shiprocket and the relevant courier partner, to fulfil and deliver your order.
Only information reasonably necessary for the relevant service is shared.
Legal Requirements
We may disclose personal information where required to comply with applicable laws, regulations, legal proceedings or lawful governmental requests, or where necessary to protect our rights, customers or business.
Payment Information
Payments made through our website may be processed through third-party payment service providers.
Pokhar does not directly store your complete card, UPI or banking credentials on its own systems. Payment information is processed by the relevant payment provider according to its applicable security and privacy practices.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, maintain essential website functionality and understand how visitors interact with our website.
Cookies may help us:
- Remember certain preferences
- Maintain essential website functionality
- Understand website usage
- Improve website performance
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some functionality of the website.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining transaction records, providing customer support and complying with applicable legal or accounting requirements.
When information is no longer required for these purposes, it may be securely deleted or anonymised, subject to applicable legal obligations.
Data Security
We take reasonable measures to safeguard the personal information entrusted to us against unauthorised access, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.
Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Raise concerns regarding the use of your personal information
- Withdraw consent where processing is based on consent
To exercise any applicable rights or raise a privacy-related concern, please contact us using the details provided above.
Minors
Our website and products are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate steps to address the matter.
Third-Party Links
Our website may contain links to third-party platforms, including Instagram, WhatsApp, payment providers or other external websites.
Pokhar is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those platforms before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable legal requirements.
Any updated version will be published on this page along with the revised effective date.
Complaints & Contact
If you have a question, concern or complaint regarding the collection or use of your personal information, please contact us:
Pokhar
Email: pokhar910@gmail.com
Instagram: @pokhar.shop
We will make reasonable efforts to review and address privacy-related concerns in a timely manner.