Return & Exchange Policy
Please read our Return & Exchange Policy carefully before placing your order.
All Pokhar purchases are final. We currently do not accept returns or exchanges.
As our garments are thoughtfully produced in limited quantities, we are unable to accommodate returns or size exchanges once an order has been placed.
Before You Place Your Order
We strongly recommend reviewing the following before completing your purchase:
- Product measurements and Size Guide
- Fabric and garment details
- Product photographs
- Care instructions
- Any modular components included with the garment
If you are unsure about sizing or any aspect of a product, please contact us before placing your order. Our team will be happy to assist you.
Order Cancellation
Cancellation requests may be made before the order has been dispatched.
Once an order has been dispatched, cancellation will no longer be possible.
Damaged, Defective or Incorrect Products
While every garment is carefully checked before dispatch, if you receive a product that is damaged, defective or different from the product ordered, please contact us within 48 hours of delivery.
Please share clear photographs and, where possible, an unboxing video showing the condition of the package and product upon arrival.
Our team will review the concern and, where the issue is determined to be attributable to Pokhar, provide an appropriate resolution.
Important Note
Products that have been worn, washed, altered, damaged or modified after delivery will not qualify for consideration under a product-quality claim.
For modular garments, all components supplied with the original garment should be checked immediately upon delivery.
Contact Us
For any questions regarding your order, sizing or product details, please contact us before placing your order:
Email: pokhar910@gmail.com
Instagram: @pokhar.shop
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
We aim to respond to customer enquiries within 24–48 business hours.