Shipping Policy

We are committed to delivering your Pokhar pieces with care. Please read the following shipping and delivery information before placing your order.

Things to Know

  • We offer free shipping across India.
  • Orders are processed and dispatched within the timeline mentioned on the respective product page.
  • Once your order has been dispatched, you will receive the relevant tracking details.
  • Orders are shipped through our third-party logistics partners.
  • Delivery timelines may vary depending on the destination, courier partner and serviceability of the delivery address.
  • During festivals, sales, promotional periods or periods of exceptionally high order volumes, dispatch and delivery may take longer than usual.
  • Pre-order or made-to-order pieces will be dispatched according to the timeline specified on the respective product page.

When Will You Receive Your Order?

Domestic Orders — Within India

We generally dispatch orders within 1–3 business days of receiving the order.

Once dispatched, orders generally take approximately 3–7 business days to reach their destination, depending on the delivery location and courier serviceability.

Certain locations, remote pin codes or unforeseen logistical circumstances may require additional time.

Order Cancellation or Modification

You may request an order cancellation or modification before the order has been dispatched.

Once an order has been dispatched, cancellation or modification may no longer be possible.

For cancellation or modification requests, please contact us as soon as possible through WhatsApp or email.

Delays & Exceptional Circumstances

While we make every effort to ensure timely dispatch and delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Adverse weather conditions
  • Natural calamities
  • Operational or logistical disruptions
  • Courier-related delays
  • Unserviceable or remote delivery locations
  • Festivals, sales or periods of high order volumes

In such circumstances, delivery may take longer than the standard estimated timeline.

We appreciate your patience and understanding while our team and delivery partners work to get your order to you safely.

Incorrect Shipping Information

Please ensure that your name, phone number, shipping address and PIN code are accurate at the time of placing your order.

Pokhar cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at the time of purchase.

You can use these details to track the progress of your shipment.

Contact Us

For any questions regarding your order or delivery, please contact us:

Email: pokhar910@gmail.com
Instagram: @pokhar.shop

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

We aim to respond to customer enquiries within 24–48 business hours.