Terms & Conditions
Acceptance of Terms
Before using the Pokhar website or purchasing any product, please read these Terms & Conditions carefully.
By accessing or using our website through any device, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Pokhar reserves the right to modify or update these Terms & Conditions from time to time. Any changes will become effective once published on the website. We recommend reviewing this page periodically for updates.
Description of Service
Pokhar is a contemporary modular clothing label offering apparel through its online store.
Our garments are designed with an emphasis on versatility, adaptability and thoughtful construction. Product descriptions, images and specifications are provided to help customers make informed purchasing decisions.
Product Availability
All products are subject to availability.
We make every effort to ensure that product images, colours, descriptions and specifications are represented as accurately as possible. However, slight variations in colour, texture or appearance may occur due to photography, screen settings and the natural characteristics of certain fabrics.
Pokhar reserves the right to discontinue products or modify product specifications without prior notice.
Pricing
All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable government taxes unless otherwise stated.
We reserve the right to modify product prices, offers or promotions at any time without prior notice. Such changes will not affect orders that have already been confirmed.
Orders
Once an order is successfully placed, you will receive an order confirmation through the contact details provided at checkout.
Pokhar reserves the right to cancel or decline an order in circumstances including product unavailability, pricing errors, payment-related issues, suspected fraudulent activity or inaccurate information provided by the customer.
In case an order is cancelled by Pokhar after payment has been received, the applicable refund will be processed through the original payment method, subject to our Refund Policy.
Payments
Payments on the website are processed through our authorised third-party payment gateway partners.
Customers are responsible for providing accurate information required to complete a transaction.
Pokhar does not directly store complete card, UPI or banking credentials on its own systems.
Shipping & Delivery
Orders are shipped within India through third-party logistics partners.
Delivery timelines may vary depending on the destination, courier partner and serviceability.
For complete information regarding dispatch, delivery, tracking and possible delays, please refer to our Shipping Policy.
Cancellation & Modification
An order may be cancelled or modified before it has been dispatched, subject to the applicable terms of our Cancellation & Refund Policy.
Once an order has been dispatched, cancellation or modification may no longer be possible.
Returns & Exchanges
Returns and exchanges are subject to the conditions specified in our Return & Exchange Policy.
Customers are responsible for reviewing the applicable policy before placing an order.
Intellectual Property
All content appearing on the Pokhar website, including but not limited to:
- Brand name and logo
- Product images
- Photography
- Text
- Graphics
- Illustrations
- Videos
- Product descriptions
- Website design and visual elements
is owned by or licensed to Pokhar and is protected under applicable intellectual property laws.
The content may not be copied, reproduced, modified, distributed, published or commercially used without prior written permission from Pokhar.
Website Use
The Pokhar website may only be used for lawful purposes.
Users must not:
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with the functioning or security of the website.
- Use the website for fraudulent or unlawful activities.
- Copy or reproduce website content without permission.
- Submit content that infringes upon the rights of another person or entity.
Third-Party Services & Links
Our website may use third-party services such as payment gateways, shipping and logistics providers, analytics tools or social media platforms.
Links to third-party websites may also be provided for convenience.
Pokhar does not control and is not responsible for the content, security or privacy practices of third-party websites or services.
Limitation of Liability
While we make reasonable efforts to ensure that the information provided on our website is accurate and current, Pokhar does not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.
To the extent permitted by applicable law, Pokhar shall not be liable for losses arising from circumstances beyond our reasonable control.
Indemnity
By using the website, you agree to indemnify and hold Pokhar harmless from claims, losses, liabilities, damages, costs or expenses arising from your violation of these Terms & Conditions or unlawful use of the website.
Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
Changes to These Terms
Pokhar reserves the right to update these Terms & Conditions from time to time.
Any revised version will be published on this page and will become effective upon publication.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions or the use of the website shall be subject to the jurisdiction of the competent courts in India.
Contact Us
For any questions regarding these Terms & Conditions, please contact:
Pokhar
Email: pokhar910@gmail.com
Instagram: @pokhar.shop